Notes and regulations Summer 2023

TICKET OFFICE RULES

REGULATES THE CONTRACTUAL CONDITIONS OF THE SKIPASS PURCHASE AND ITS USE OF DAILY, MULTI-DAY (CONSECUTIVE AND NON), RETURN TRIPS, SEASONAL PASSES ALONG WITH THE CONDITIONS OF USE OF THE LIFT SYSTEMS AND SKI SLOPES.  GENERAL RULES

The mountain environment in which you find yourself and the ever-changing natural and/or artificial conditions that characterise it, along with the nature of the practice of the sport of skiing, and outdoor activities pose a risk. The purchase of a ticket and the use of the lift systems means you are aware of, and accept, all the conditions present in the regulations, and agree to apply common sense. It will not be possible for skiers to make claims against the Company for injury resulting from accidents caused by any of the conditions that are an integral part of the practice of skiing, of which, but not exclusively; conditions of the terrain, that may be characterised by discontinuities and irregularities of the snow cover caused by a variation in weather conditions, grooming, daily usage, falls of other skiers and partial grooming after a snowfall, along with the presence of small rocks and artificial snow mounds, according to the law (article 6 of the Regional Law nr 2/1996). Use of the ski runs by skiers is regulated by the Regional Law nr 9, 17^th March 1992 and nr 27 of 15^th November 2004.

Summer season

The purchase of a ticket means that the client is aware of and accepts the “ticket-office rules” (viewable at ticket offices and on the website) and of national and regional laws regulating winter sports the use of ski lifts.

 

1. The “ticket-office rules” are based upon the price-lists on display and are to be considered part of it.
2. Tickets are valid during normal opening hours of the lifts and are subject to the “Travellers Conditions” established by each ski area, they can be purchased from the ticket-offices of the company CERVINO S.p.A. and other official external sales points and have following validity:

• Cervino area: valid only on the lift systems of Breuil-Cervinia;
• Return trip tickets and upward or downwards at normal tariffs are valid for all the summer season;
• Valtournenche area: valid only on the lift systems of Valtournenche;
• Chamois area: valid only on the lift systems of Chamois;
• Torgnon area: valid only on the lift systems of Torgnon;
• International ski area Cervino–Valtournenche–Zermatt: valid on the lifts of Cervino S.p.A., Zermatt Bergbahnen AG. The International tickets purchased in Italy (also on line) must be used daily, for first passage each day on Italian lifts.

3. International tickets, as refers to the Swiss side, value indicated on the ski-pass in the following manner: “di cui CH -, -- Euro#”, sold on behalf of the Swiss company by Cervino S.p.A. and its sales points, are sold in the name of and under the conditions of the company Zermatt Bergbahen AG – Postfach 378 – Zermatt – MWST. N° 280498 - whom are directly responsible to clients in regard to the management of the lifts and slopes situated in Swiss territory.
4. All tickets are strictly personal and are non-transferable. Abusive behaviour of any kind will lead to their immediate withdrawal, followed by the application of provided legal sanctions. We remind clients using the lifts of the company Cervino S.p.A. that, as established in the Regional Laws of the Valle d’Aosta, n.20 of the 18.04.2008, and 753 of the 11.07.1980 of the D.P.R.:

those whom use the tickets of another person may be punished by sanctions provided in article 494 of the Penal Code (impersonation) and article 640 of the Penal Code (fraud); the person consenting to the misuse may also be punishable. In these cases, along with the consequences of sanctions, the ticket will be withdrawn and made void. Clients must carry with them the document that justifies a discounted ticket, this document along with the ticket must be presented to staff, upon request, at lift control points to verify the entitled transport category. All tickets will have, along with technical ticket-office data, the following printed on them:

• Free tickets: Name and Surname;
• Multi-day ski-passes of more than 5 days: Name and Surname;
• Seasonal ski-passes: Name and Surname;

This data must be provided by the client at the time of purchase of the ticket and where necessary, must be presented along with an identity document to obtain age related discounts;

5. All the tickets are not refundable, not even partially and is not replaceable for any reason, even if the purchaser is unable to use it; the validity and the duration of the ticket cannot be changed after the purchase. Clients must check their ski-pass, purchase receipt and change immediately as any claims thereafter will not be accepted.
6. For loss of a ski-pass (multi-day consecutive and non-consecutive, seasonal) apply the following rules: a duplicate will be issued if the number of the original ski-pass purchased is traceable by receipt the cost of the electronic card (€ 2.00) need to be re-paid along with 10% of the lost ticket’s value up to the sum of € 50,00, required for administrative expenses. This amount will not be refundable even if the original ski-pass is found.
7. Multi-day non-consecutive (days at choice) ski-passes valid on the lifts of Breuil-Cervinia Valtournenche and for the international ski area, valid on the lifts of Breuil-Cervinia Valtournenche Zermatt do not provide a free ski-pass for the categories Baby, Over 80 or for groups, nor to any recovery. Access to a lift will deduct a valid day from this ski-pass.
8. Tariffs for Baby, Baby NA, Junior, Senior, Teen and Over 80 from 1 day ski-passes and trunk-line tickets,
   1. BABY: children born after the 31/10/2015 will receive where applicable, a free and strictly personal ticket that is non-transferable and will not be replaced if lost. The ticket will be issued for the same duration and period as that of the ticket purchased at the same time by an accompanying adult, the child must be present at the moment of purchase and have an identity document proving age;
   2. BABY NA: children born after the 31/10/2015 not accompanied by an adult will be granted a 50% discount on the normal tariff, upon presentation of a document with proof of age and the person entitled to the reduction upon purchase;
   3. JUNIOR: children born after the 31/10/2007 will be granted the reduced tariff upon presentation of a document with proof of age and the person entitled to the reduction present upon purchase;
   4. TEEN: children born after the 31/10/2005 will be granted the reduced tariff upon presentation of a document with proof of age and the person entitled to reduction present upon purchase;
   5. SENIOR: adults born before 01/05/1959 will be granted the reduced tariff upon presentation of a document with proof of age and the person entitled to the reduction present upon purchase;
   6. OVER 80: adults born before 01/11/1943 will receive a free (for one day or return trips) and strictly personal ticket that is non-transferrable and will not be replaced if lost. The adult must be present upon purchase and have an identity document proving age;
9. It is necessary to be in possession of a skiers skipass to access to the Snowpark on the glacier. Offenders will be fined €50,00.
10. Self- certification of birth date cannot be accepted for discounts of which it will always be necessary to present an identity document (art.2 D.P.R. n. 445/2000).
11. Insurance cover: the daily, multi-day and seasonal ski-passes of the pools indicated in article n.2, with the exception of the Skipass Unlimited (insurance not provided), can be purchased with insurance when requested at the moment of issue, it will not be possible to purchase insurance after the ski-pass has been issued. Purchase of insurance means the client is aware of and accepts the insurance policy conditions, available to clients at the ticket office of Cervino S.p.A. The first aid ski patrol service for skiers in Cervinia and in the ski area in Aosta Valley will be subject to a charge of € 200,00 to cover part of the expenses. Check that your insurance policy also covers the cost, or you may purchase the insurance at the ticket offices in resorts at a cost of € 3,00 per day the insurance company will extinguish the payment directly (if the accident occurs on Swiss territory, the costs must be paid in advance by the client who will then request reimbursement from the insurance company).
12. The Skipass will be issued on a Key Card (electronic card) at a cost of € 2,00.
13. Seasonal skipass is strictly personal and must not be used by third parties under any circumstances. At the request of staff and authorities, customers must present their ski pass and identity document to enable identification. These types of skipasses cannot be used on the training slopes in Swiss territory for which it will be necessary to be in possession of a special daily pass (piste) that is non-transferrable.
14. Disabled persons with a certificate or disability card attesting to a 67% disability will receive a 50% reduction for Italian or international tickets, which can also be extended to an accompanying person.
15. The opening and closing periods of the ski season are decided at the unquestionable discretion of the lifts company based on a number of factors, of which but not exclusively, weather conditions, snow cover, state of the ski runs and safety. Publication of the opening and closing dates for each ski season are indicative and does not constitute a binding commitment for opening or remaining open.

The activity of ski and Bike-Park may be suspended at any time, temporarily or definitively, at the unquestionable discretion of the company Cervino S.p.A based on the weather conditions, the snow cover, state of the ski runs or for safety reasons or for reasonable grounds.

The activity of ski and Bike-Park may also be suspended at any time, temporarily or definitively, for unpredictable circumstances, for example, electrical blackout, strikes, including company employee strikes, fires, earthquakes, war, terroristic attacks, epidemics, closure by authorities, and for general circumstances beyond the control of the lifts company.

In the case of temporary or definitive suspension of the ski season operations due to one of the reason indicated in the present point, the client is not entitled to a refund or compensation, subject to any mandatory provisions of the law. In particular, where seasonal and annual passes are concerned, the client takes note that the purchase of this type of pass implies that the client accepts the risk that the ski season length may be inferior to expectations and the risk is compensated by the derived advantages from the use of the lifts at flat-rate. In the case of consecutive multi-day ski passes only, in the event of total closure of the lifts due to bad weather, a personal voucher (with name and surname) will be issued at the customer's request, which is non-transferable (insurance will not be included) and can be spent within a year (summer 2023 – winter 2023-24 – valid only on Italian side – and summer 2024).

16. The opening hours of the lift systems is established by the lifts society and made public via signs in the ticket office and at the lift systems stations. Schedules may also be subject to change throughout the day.
17. Ski pass prices are determined independently of the number of lifts and slopes open during the period of validity of the ski pass. The number and type of lifts in operation on a daily basis and the number of pistes that can be used on a daily basis are determined by the ski lift company and are indicated by notices displayed at ticket offices, at lift stations and on the company's website.

The number and type of lifts and the number of ski runs open every day are subject to change at any time, even without warning, for technical reasons, service obligations, safety reasons, weather conditions or for circumstances beyond control (for example electrical blackout, strike including company employee strikes, order of authorities) and for general circumstances beyond the control of the company Cervino S.p.A.

The company Cervino S.p.A. reserves the right in the case of sporting events to close to the public or reserve for athletes and technical staff use only, certain lifts, ski runs, areas and buildings necessary to carry out the events, for a reasonable time necessary. The company also reserves the right to reserve ski runs for training purposes (ski clubs).

In these cases illustrated in the present point, as for queues at lifts stations for any reason, no refund or compensation, not even partial, will be granted.

18. Prices may be subject to variation dependant on fiscal changes or exchange rates. The price of international ski-passes may be subject to variation depending on the Euro/Swiss Francs exchange rates.
19. The company reserves the right to amend tariffs and conditions at any time during the season.
20. Privacy policy - Legislative Decree 196/03: lists of the persons responsible and the updated text of the privacy policy are available at the ticket offices and on the website www.cervinia.it.
21. In the case a client forgets their seasonal pass, a daily ski pass will be issued at a charge of € 10.00.
22. In the case of long itineraries, it is the customer's responsibility to check the timetables in order to take the lifts in time to get back. The company shall not be held liable if the customer cannot return due to his or her own delay. Pay attention in particular to the last return trip from Zermatt for Breuil-Cervinia and from Breuil-Cervinia to Zermatt; these times are posted at both the Italian and Swiss lift stations. In the case that the client is late, they accept the possibility that their return may be via other means of transport, or they may have to stay in the local area. The lift systems company will not refund ski-passes or expenses incurred.
23. To reach Plateau Rosà and Swiss territory, clients must be in possession of an identity document valid for foreign travel.
24. The company Cervino S.p.A. denies any responsibility for damage caused due to improper use of the lift systems or due to improper behaviour of the client whilst using the facilities such as lifts and ski runs and related areas (as an example but not exclusively; speed and behaviour not adapt to one’s capacity, conditions of the terrain, snow cover, weather and number of people on the ski runs, non-compliance to the signposts where present, use of closed or off-pist runs).
25. If Covid-19 cases are on the rise in the Covid-19 pandemic emergency, and restrictions are placed on the use of the lift systems, clients will be informed (via website cervinia.it , or at the ticket office) and it will be necessary to comply with the protocols for use of the lift systems; Cervino S.p.A. will protect itself in accordance with the law.
26. Walker tickets are valid only for the ascent.
27. To access the closed facilities, dogs must be on a leash and muzzle. For the Collet chairlift in Torgnon and the Corgnolaz - Lago di Lod chairlift in Chamois, dogs can only go up with the carrier. It is forbidden for dogs to climb on the Lago Lod Teppa and Teppa Falinère chairlifts in Chamois.
28. The international daily or multi-day ski passes are personal and valid for free movement on the Cervino S.p.A. lifts in Breuil-Cervinia and on the following Swiss lifts (when open): ski lift Plateau Rosa I, II, III, Grenzlift, Pla-teau-Breithorn, cable car/gondola Trockener Steg – Klein Matterhorn only uphill, cable car/cable car Plateau Rosà/Testa Grigia – Matterhorn Alpine Crossing only uphill. They provide name and surname starting from 5 days.
29. Tickets for pedestrians are entitled to reduced rates for groups of at least 5/10 paying people (the eleventh will be given a free ticket of the same type).
30. Tickets for pedestrians are entitled to reduced rates for groups of at least 20 paying people (the twenty-first will be given a free ticket of the same type).
31. The Unlimited Cervino Paradise ski pass is valid during the summer season on all lifts of Cervino S.p.A. and Zermatt Bergbahnen – Matterhorn area (including the Matterhorn Alpine Crossing gondola) and during the winter season on all Cervino S.p.A. and Zermatt Bergbahnen AG (Gornergrat-Rothorn-Sunnega and Alpine Crossing).
32. The supplement is valid for the summer season for all Swiss lifts up to Zermatt, it can only be purchased in combination with the seasonal ski pass.
33. It is strictly forbidden to disengage from the anchors along the ascent of the lift; offenders will incur the penalties provided.
34. The purchase of the ticket implies acceptance of the "Ticketing Regulations" which must be considered as an integral part of the tariff. The issuing company reserves the right to adjust the rates and regulations during the season.
35. Rescue service on the slopes is subject to charges.
36. Groups of skiers are entitled to a free ski pass, of equal duration, every 15 ski passes purchased at the same time as normal tariff.

 

MOUNTAIN BIKING

1. Mountain Bike tickets: to children born after 01/06/2009: reduced rate Mountain bike tickets on presentation of a personal document and the person entitled to the reduction.
2. The child, born after 01/06/2015 is entitled to the free MTB ticket equal to that purchased by an adult; in default of the presentation of a personal document, the "Junior" rate applies.
3. The morning MTB ticket is valid until 13.00 and in the afternoon from 12.00.
4. MTB ticket is valid only for the ascent.
5. MTB tickets of 2 days or more are non-consecutive with seasonal validity and are also valid for the Pila, La Thuile and Monterosa ski lifts.
6. MTB groups are entitled to a free ticket, of equal duration, every 20 tickets purchased at a normal rate.

CERVINO BIKE-PARK REGULATIONS

1. Access to the descent routes implies that the user assumes full responsibility for his conduct and the consequences deriving from it. The descent by bicycle on high mountain routes, implies the necessary technical and physical training that are essential elements to avoid the occurrence of accidents even serious.
2. No responsibility is attributable to Cervino Spa and the collaborators of the Bike-Park for any suffered or caused to people and / or things during the journey of the tracks.
3. The use of helmets and protective equipment is compulsory. The use of gloves, eye protection, knees and elbows is recommended.
4. It is recommended to carry out an initial reconnaissance of the trail at low speed.
5. Ensure the correct function of your bike to be able to safely tackle the trails.
6. It is mandatory to maintain minimum safety distances between users on the trail.
7. Maintain control and a speed adequate to your biking skills, your psycho-physical conditions and trails conditions.
8. Do no stop along the trail, this behaviour is dangerous for themselves and for other users.
9. Respect trail markings. It is essential to take the utmost care, especially at pedestrian crossings, crossings with other paths, and to give precedence to motor vehicles, motorbikes and pedestrians.
10. If you encounter a biker in distress, you should render first aid and immediately call for help on the emergency number, reporting your location.
11. Report any damage to paths or facilities to the ski lift staff, highlighting the exact spot.
12. Respect the nature. Do not litter and do not leave rubbish; do not frighten grazing or wild animals.
13. Respect private property.

MATTHERHORN ALPINE CROSSING

1. Reduced fare tickets valid for the use of the new Matterhorn Alpine Crossing cable car for children aged 9 to 15.99 years. The date of birth is decisive for the reduction. An official identity document proving age is required.
2. Free ticket valid for the Matterhorn Alpine Crossing cable car for children from 3 to 8.99 years when accompanied by a paying adult. The date of birth is decisive for gratuity. An official identity document proving age is required.
3. With the outward tickets Breuil-Cervinia – Matterhorn Glacier Paradise and Round trip Breuil-Cervinia Matterhorn Glacier Paradise the entrance to the snow experience of Plateau Rosà is included.
4. Children under 2.99 years of age cannot ride the Matterhorn Alpine Crossing.
5. The supplement is valid for the summer season for all Swiss lifts up to Zermatt, it can only be purchased in combination with the seasonal ski pass.
6. In the case of long journeys, it is the responsibility of the buyer to carefully check the time of return transport. The dealer cannot be held responsible in the event that the buyer is unable to return for reasons attributable to the buyer. In particular the last ascent from Zermatt to Breuil-Cervinia and from Breuil-Cervinia to Zermatt, it being understood that the relative times are mandatory and reported at the departures of both Italian and Swiss lifts. If the buyer party delays, the same is aware and accepts the risk of having to return to Italy or Switzerland by means other than the ski lifts or having to stay overnight in the place where he is located. In these cases, the companies of the lifts will not grant any type of ski pass recovery or reimbursement of expenses incurred.
7. To go to Plateau Rosà and in Swiss territory, users must have a valid document for expatriation.